In these Terms and Conditions
1.1. "CLICK-WAY COURIER” means a division of Aramex South Africa (Pty.) Limited (registration no.1998/011447/07)
1.2 "Customer" means the Shipper/ Customer /Prospective Customer / Owner / Consignee / Sender or their agent for the shipment goods or any person with whom contracts for the purpose of providing any advice, information or service;
1.3 "Goods" means any goods handled, transported or dealt with by CLICK-WAY COURIER or on its behalf on the instructions of the Customer, and includes any container or other equipment used in connection with such goods;
1.4 "the Owner" means the owner of the Goods to which any business concluded under these Terms and Conditions relates and any other person having any interest therein.
1.5 “the Terms and Conditions” means the terms and conditions set out on this CLICK-WAY COURIERs Terms and Conditions page.
1.6 "Sub-contractor" shall mean any entity employed by CLICK-WAY COURIER to render courier services alternatively aspects of courier service on behalf of CLICK-WAY COURIER whether such service relates to road or air transportation and shall include any employment for a portion of any aspect of journey as well as any aspect related to the rendering of courier services generally.
1.7 "Third-Party" shall mean any person or entity not a party to this agreement.
1.8 “Express” shall mean all goods that are conveyed Internationally, please kindly note that customs vat, duty, accessorial customs charges, clearance fees, storage, penalties and other statutory charges may be levied on all export shipments for which the consignee is solely liable and which is not included in the shipping charge estimate. Please kindly ensure that the value and item description of goods being exported are declared accurately to ensure these charges are reflected accordingly. Should the consignee reject these charges, the shipper/exporter/customer will be liable. Refer to clause 8 of these Terms & Conditions
2. SERVICES AND DELIVERY TIMES
2.1 All assertions concerning delivery times relate to working days (i.e Mondays to Friday) only. Next day: An economical, overnight delivery to all Main Centre’s (and outlying areas to be delivered within 72 hours, depending on destination) before 12h00 the next day. Road Economy: A cost-effective, delivery service to all Main Centre’s and Regional areas within 2-5 days.
All destinations within a 50km radius from each of the following areas is usually considered a main centre: Johannesburg, Pretoria, Polokwane, Rustenburg, Nelspruit, Vaal Triangle, Kimberley, Bloemfontein, Cape Town, George, Port Elizabeth, East London, Durban, Pietermaritzburg, Stellenbosch and Richards Bay. Any areas outside of a 50km radius from a main centre is considered a regional area. Delivery to a regional area may take longer depending on service frequency.
2.2 The Customer shall be deemed to have indemnified CLICK-WAY COURIER against any losses; damages, expenses and any fines arising from any inaccuracy or omission due to any negligence on the part of the customer.
3. GENERAL ARAMEX CLICK-WAY WEBSITE DISCLAIMERS
3.1. PACKAGING DISCLAIMER
The Customer of the goods warrants that all goods have been properly and sufficiently packed and / or prepared. The Shipper indemnifies CLICK-WAY COURIER against all damage to the Shipper’s goods arising from the improper packaging of its goods. All “Express” shipments are required to be open upon collection, or if not, please note that they will be opened for customs review/invoice cross referencing to determine possible customs charges/duties. If it is determined that the “Express” shipment is a prohibited item, the client will be informed and will be responsible for the return of the goods to the client. The Courier may reject collection, without refund, if items are not properly packaged.
3.1.1 One shipment equals one box or flyer, unless specified on the website that the shipment consist of more than one box or flyer. If the shipment consists of more than one box or flyer, another set of dimensions and weight must be filled in per piece and the client will be billed per piece; the maximum weight per piece will then be 30 kilograms. The limit of pieces per shipment is three. The total charge will consist of the charge per piece counted together.
3.1.2 Another set of dimensions and weight will only pop up if the shipment’s (consisting of a maximum of three pieces) collection address is the same for the whole shipment as well as the delivery address. If the client has more than one piece going to a different address, the client should start the website process again and fill the relevant fields.
3.2 INSURANCE DISCLAIMER
3.2.1 The insurance procured by CLICK-WAY COURIER on behalf of the Client is optional. CLICK-WAY COURIER do not offer automatic insurance cover. If no insurance is requested, (selected on the website) by the client, CLICK-WAY COURIER is not liable or responsible for any losses.
3.2.2 If insurance is requested by the Client (selected on the website), CLICK-WAY COURIER have agreed to insure using the online portal for a maximum of R5 000 per consignment at our current policy premium will be a minimum of R25.00 up to R2000.00 cover thereafter the rate of 1.25%. Insurance will only be accessible once the T&C’s have been read and accepted. The client shall be responsible to pay the insurance premium. Premium is payable at the rate from time to time provided for in the insurance tariff. Kindly note that there is a 3% excess, minimum of R100.00 applicable to all insurance claims submitted.
3.2.3 Claim procedure and Time-Bar
In the event of any insurance claim by the Client against CLICK-WAY COURIER, the client is responsible to provide a commercial invoice of goods and proof of purchase/receipt of purchase. Without and commercial invoice and purchase/receipt, CLICK-WAY COURIER are not liable to pay out the insurance claim.
Any claim brought by the Client against the CLICK-WAY COURIER in respect of its duties and liabilities or any insurance claim submitted in terms of insurance arranged by the CLICK-WAY COURIER to the office of CLICK-WAY COURIER in writing within seven (7) days after delivery of the goods or the date when the goods should have been delivered.
Notwithstanding fulfilment of the notice requirement, CLICK-WAY COURIER shall be discharged of all liabilities unless suit is brought and notice thereof given to CLICK-WAY COURIER within nine (9) months after delivery of the goods or the date when the goods should have been delivered.
22.214.171.124 CLICK-WAY COURIER shall not refund the Customer, in any event of loss/damages to goods, if-
4. CONSEQUENTIAL LOSS/DAMAGES EXCLUDED
4.1 CLICK-WAY COURIER shall not be liable, in any event, for any consequential loss or special damages or other indirect losses, as a result of any omission by CLICK-WAY COURIER, its servants, sub-contractors, agents or independent third parties, however arising, whether or not CLICK-WAY COURIER had knowledge that such damage might be incurred, including, but not limited to loss of income, profits, interest, utility or loss of market.
4.2 If a CLICK-WAY COURIER customer buys form an online supplier whom chooses to use CLICK-WAY COURIER as the courier (irrespective of who books the collection, whether it is the online shopper or the supplier), insurance must be indicated on the CLICK-WAY COURIER website (on the website the insurance box must be ticked and the commercial value stipulated which would in turn be covered by an insurance levy). This must be done to ensure that the goods are covered, as the suppliers usually does not cover the GIT. If the company/customer chooses to use us –it is at their own risk and we do not take responsibility for incorrect packaging from the supplier’s side. CLICK-WAY COURIER reserved the right to refuse refund, replacement or pay-out, if the above is not in order.
4.2.1 In the event of a second-hand item being shipped from an online store / brick and mortar store, CLICK-WAY COURIER reserves the right to refuse refund / replacement as per clause 126.96.36.199.3 if the shipments are damaged when reaching the end-customer. No consequential loss/claim/settlement advise may be brought against CLICK-WAY COURIER for damage to 2nd hand items.
5. COLLECTION, DELIVERY AND WAREHOUSING
5.1 All collection instructions of the Customer or agreed variations to those instructions, however given, shall be binding and subject to these Terms and Conditions.
5.2 Any waybill, air waybill, (copy or original) signed by the Customer or a third party engaged to transport the Goods and held by CLICK-WAY COURIER shall be prima facie proof that delivery was made to the Customer.
5.3 If delivery of any Goods is not accepted by the Customer, consignee or party nominated by the Customer at the appropriate time and place then CLICK-WAY COURIER shall be entitled to store the Goods at no risk to CLICK-WAY COURIER and at the expense of the Customer and the provisions of clause 20.1 shall apply mutatis mutandis.
5.4 Pending forwarding and/or delivery by or on behalf of CLICK-WAY COURIER, or if so required by the Customer, any Goods may be warehoused or otherwise held at any place as determined by CLICK-WAY COURIER in its absolute discretion, at the Customer's risk and expense.
5.5 CLICK-WAY COURIER reserves the right to refuse the goods upon collection, without refund, if the Courier Driver suspects prohibited goods. If the Customer fails to be available during the collection time window, the Courier Driver reserves the right to refuse collection without refund. In such an event, the customer is responsible to rebook the collection on their own expenses.
5.6 CLICK-WAY COURIER reserves the right to refuse collections or deliveries to or from government departments, casinos, schools, mines, airports, embassies, universities, retail stores or online shopping pick-up/drop-off points, without refund. CLICK-WAY COURIER also reserves the right to refuse collections from chain stores and distribution centres unless the collection is from the reception or front of store, without refund.
5.7 “The sender” is the party whom we collect from. It may be that this is the party who is billed for the service. When the sender did not produce the digital waybill upon collection of the parcel, the courier is obligated to reject the parcel collection. If the waybill is still not produced after the second collection attempt, the Courier reserves the right to refuse collection without refund.
6. SPECIAL GOODS AND GOOD'S REQUIRING ARAMEX CLICK-WAY'S CONSENT
6.1 Except under special arrangements previously made in writing, CLICK-WAY COURIER will not accept or deal with bullion, coin, precious stones, jewellery, valuables, antiques, pictures, human remains, livestock or plants, Cell phones & Cell phone commodities.
6.2 The Customer shall obtain in advance CLICK-WAY COURIER’ specific written consent to accept into its possession or control any Goods which may be or become dangerous, inflammable or noxious, or which by their nature may injure, damage, taint or contaminate, or in any way whatsoever adversely affect any person, goods or property. The Customer warrants that such Goods, or the case, crate, box, drum canister, tank, flat, pallet, package or other holder or covering of such Goods will comply with any applicable laws, regulations or requirements of any authority or carrier and that the nature and characteristics of such Goods and all other data required by such laws, regulations or requirements will be prominently and clearly marked on the outside cover of such Goods.
6.3 If any such Goods are delivered to CLICK-WAY COURIER, whether or not in breach of the provisions of clause 3.1, Digital Box Digital may destroy or otherwise deal with such Goods as it in its discretion deems fit at the risk and expense of the Customer. The Customer indemnifies CLICK-WAY COURIER against all loss, liability or damage caused to CLICK-WAY COURIER as a result of the tender of such Goods to CLICK-WAY COURIER.
6.4 Without limiting or affecting any other provision of these Terms and Conditions, Goods (whether perishable or otherwise) in the care, custody or control of CLICK-WAY COURIER may, at the Customer's expense, be sold or disposed of by CLICK-WAY COURIER after giving notice to the Customer, sender, owner or consignee, if-
7. EXAMINATION OF LANDED GOODS
7.1 Where it is necessary for an examination to be held or other action to be taken by CLICK-WAY COURIER in respect of any discrepancy in the Goods which are landed or discharged from any vehicle, vessel or aircraft, no responsibility shall attach to CLICK-WAY COURIER for any failure to hold such examination or to take any other action unless CLICK-WAY COURIER has been timeously advised by the landing or discharging agent that such Goods have been landed and that such a discrepancy exists.
7.2 CLICK-WAY COURIER will not be responsible for examining or counting any Goods received by it where such Goods are bundled, palletised or packed in any manner such that their number cannot be quickly and easily counted. Should CLICK-WAY COURIER undertake to count Goods so received, it shall incur no liability in respect of any error or inaccuracy in such counting, whether such error or inaccuracy is the result of negligence on the part of CLICK-WAY COURIER or otherwise. CLICK-WAY COURIER shall be entitled to levy a charge on the Customer for the counting of Goods in such circumstances.
8. RECOVERY OF DUTY OVERPAID
8.1 In terms of Express shipments all imposed duties, customs fees, etc. is for the customer’s cost. Where as a result of any act or omission by CLICK-WAY COURIER or its agents, and whether or not such act or omission was negligent, customs charges, any duty, tax, levy, railage, wharfage, freight, cartage or any other impost or charge has been paid or levied in an incorrect amount, then any responsibility or liability to the Customer which CLICK-WAY COURIER may otherwise have will cease and fall away if the Customer does not
9. CUSTOMER'S UNDERTAKINGS
9.1 The Customer undertakes to inform CLICK-WAY COURIER in writing within 7 days of any change of, Member, Shareholder, Owner or Partner or address, or 14 days prior to selling or alienating the Customer's business, and failure to do so will constitute a material breach of the Customer's obligations in terms hereof. Upon receipt of such written notification, CLICK-WAY COURIER reserves the right, at its sole discretion, to withdraw any credit facility advanced to the Customer.
9.2 The Customer warrants that
10. TIME OF THE ESSENCE
Time is of the essence for the performance by the Customer of all obligations owed to CLICK-WAY COURIER in terms of any agreement which is governed by these Terms and Conditions.
11. CLICK-WAY COURIER’S DISCRETION
11.1 In the absence of specific instructions given timeously in writing by the Customer to CLICK-WAY COURIER, CLICK-WAY COURIER shall have the discretion to decide when and how to discharge its obligations to the Customer.
11.2 In all cases where there is a choice of tariff rates or premiums offered by any carrier, warehouseman, underwriter, or other person then, depending on the declared value of the relevant Goods or the extent of the liability assumed by the carrier, warehouseman, underwriter or other person, it shall be in the discretion of CLICK-WAY COURIER as to what declaration, if any, shall be made, and what liability, if any, shall be imposed on the carrier, warehouseman, underwriter or other person.
12. PRINCIPAL AND AGENT
12.1 Unless otherwise agreed in writing CLICK-WAY COURIER, in procuring the carriage, storage, packing or handling of Goods shall be entitled to act either as an agent for and on behalf of the Customer or as a principal, as it in its absolute discretion deems fit.
13. FIATA COMBINED TRANSPORT BILL OF LADING
CLICK-WAY COURIER shall be entitled to issue, in respect of the whole or part of any contract for the movement of Goods, a FIATA combined transport bill of lading ("FBL"). In that case, these Terms and Conditions shall continue to apply except insofar as they conflict with the conditions applicable to the FBL and CLICK-WAY COURIER shall be entitled to raise an additional charge to cover its additional obligations arising under the FBL.
14. EXCLUSION OF OBLIGATIONS OF COMMON OR PUBLIC CARRIER
CLICK-WAY COURIER deals with Goods only on the basis that it is neither a common carrier nor a public carrier.
15. NO WARRANTIES
CLICK-WAY COURIER makes no warranties or representations to the Customer save as may be specifically provided herein or as notified in writing by CLICK-WAY COURIER to the Customer from time to time.
16. LIMITATION OF LIABILITY
16.1 Under no circumstances shall CLICK-WAY COURIER or any of its affiliates, subsidiaries, directors, servants, agents or employees be liable for any consequential damages including loss of profits or for any negligence apart from any gross negligence, on the part of CLICK-WAY COURIER.
16.2 Other liability will be limited to the Airway Bill as per the Warsaw Convention (Air transport) or the Bill of Lading (Ocean transport).
17.1 The Customer agrees to the Standard Rates of CLICK-WAY COURIER for the respective services rendered by CLICK-WAY COURIER, which rates may be obtained on request, and which may after notice has been provided to the customer be subject to increase from time to time in the event of the costs incurred by CLICK-WAY COURIER (including statutory charges) being increased.
17.2 If the Customer disputes the amount of any increase in CLICK-WAY COURIER's charges over the amount quoted by CLICK-WAY COURIER, any independent auditor jointly elected by CLICK-WAY COURIER and the Customer may certify the amount of the increase and such certificate shall be final and binding on the Customer.
17.3 The Customer will be liable under all circumstances for any taxes, imposts, levies, deposits or other charges levied by the authorities, intermediaries or other parties at any port or place for or in connection with the Goods, and for any payments, fines, penalties, expenses, loss or damage or whatsoever incurred or sustained by CLICK-WAY COURIER in fulfilling its instruction.
17.6 The Customer will remain liable for the full and correct amount of any charge or fee whatsoever notwithstanding incorrect invoicing by CLICK-WAY COURIER
18. PAYMENT AND CREDIT
18.1 The Customer agrees that the amount contained in a Tax Invoice issued by CLICK-WAY COURIER shall be due and payable unconditionally cash on order or, if the Customer is a Credit Approved Customer, within 30 days from the end of the month in which a Tax Invoice has been issued by CLICK-WAY COURIER.
18.2 The Customer has no right to withhold payment (or to set off any amount due by it to CLICK-WAY COURIER against any amount owed to it by CLICK-WAY COURIER) for any reason whatsoever and agrees that it shall not be entitled to any extension of time for payment of any amount unless so agreed by CLICK-WAY COURIER in writing.
18.3 The risk of payment by cheque through the post rests with the Customer.
18.4 The Customer agrees that the amount due and payable to CLICK-WAY COURIER may be determined and proven by a certificate issued and signed by any director or manager of CLICK-WAY COURIER, whose authority need not be proved, or by any independent auditor. Such certificate shall be binding and shall be prima facie proof of the indebtedness of the Customer.
18.5 The Customer expressly agrees that no debt owed to CLICK-WAY COURIER by the Customer shall become prescribed before the passing of a period of 6 years from the date the debt falls due.
18.6 A Credit Approved Customer will forthwith lose such approval when payment is not made within the period referred to in 16.1 and all amounts then outstanding shall immediately become due and payable.
18.7 CLICK-WAY COURIER shall be entitled to withdraw credit facilities at any time within its sole discretion.
18.8 In the event where the Customer nominates a third party as debtor, and the third-party declines to settle CLICK-WAY COURIER's charges, the Customer shall remain liable for these charges.
18.9 The Customer hereby consents to the storage and use by CLICK-WAY COURIER of the personal information that it has provided to CLICK-WAY COURIER for establishing its credit rating and to CLICK-WAY COURIER disclosing such information to credit control companies, banks and other institutions involved in rating credit. The Customer agrees that CLICK-WAY COURIER will not be held liable for the disclosure in good faith of any of this information to such third parties and that no further specific consent needs to be obtained for the transfer of such information to a specific third party.
18.10 “The Customer hereby consents (a) to CLICK-WAY COURIER transmitting data about this application as well as the opening of the relevant account and the termination thereof to any credit bureau; (b) to CLICK-WAY COURIER transmitting to any credit bureau any information pertaining to the Customer’s non-compliance or otherwise with these terms and conditions; (c) to any credit bureau providing CLICK-WAY COURIER with a report on the Customer’s credit profile and a credit score on its credit worthiness for purposes of credit assessment and any other prescribed purposes”
CLICK-WAY COURIER is entitled to the benefit of any discounts obtained and to retain and be paid all brokerages, commissions, allowances and other remuneration of whatsoever nature and kind and shall not be obliged to disclose or account to the Customer or any other person for any such amounts received or receivable by it.
20. CLICK-WAY COURIER'S LIEN
20.1 All Goods and documents relating to Goods, including bills of lading and import permits, as well as all refunds, repayments, claims and other recoveries, shall be subject to a lien and pledge either for monies due in respect of such Goods or for other monies due to CLICK-WAY COURIER from the Customer, sender, owner, consignee, importer or the holder of the bill of lading or their agents, if any, for present and past debts.
20.2 CLICK-WAY COURIER shall be entitled, without first obtaining an order of court, to sell all or any of the Goods by public auction or, on reasonable notice not exceeding 14 days, by private treaty in order to recover monies due to it from the Customer.
21. FORCE MAJEURE
CLICK-WAY COURIER shall not, subject to these Terms and Conditions, be responsible for or liable for any delay or non-performance of its obligations in terms hereof directly caused or resulting from force majeure.
22. DISPUTES AND BREACH
22.1 If a Party (“Defaulting Party”) commits any breach of this Agreement and fails to remedy such breach within 10 (ten) business days (“Notice Period”) of written notice requiring the breach to be remedied then the party giving the notice (“Aggrieved Party”) will be entitled, as its option-.
23.1 Any document shall be deemed duly presented to and accepted by the Customer-
24. ASSIGNMENT TO GROUP COMPANIES AND SUBCONTRACTING
24.1 CLICK-WAY COURIER may, at its election, render any service itself or procure that its holding company, or any other subsidiary of its holding company, renders such service upon and subject to the Terms and Conditions contained herein which shall apply mutatis mutandis to the Customer and such holding company or such subsidiary.
24.2 Any business entrusted by the Customer to CLICK-WAY COURIER may, in the absolute discretion of CLICK-WAY COURIER, be fulfilled by CLICK-WAY COURIER itself, by its own servants performing part or all of the relevant services, or by CLICK-WAY COURIER employing, or entrusting the Goods or services to third parties on such conditions as may be stipulated by, or negotiated with, such third parties or the purposes of such services, or such part thereof as they may be employed to carry out.
24.3 Where CLICK-WAY COURIER employs third parties to perform all or any of the functions which it has agreed to perform, the Customer agrees that CLICK-WAY COURIER shall have no responsibility or liability to the Customer for any act or omission of such third party, even though CLICK-WAY COURIER may be responsible for the payment of such third party's charges.
24.4 Notwithstanding anything to the contrary contained herein, the Customer agrees that all Goods shall be dealt with by CLICK-WAY COURIER on the terms and conditions, whether or not inconsistent with these Terms and Conditions, stipulated by the carriers, warehousemen, government departments, and all other parties (whether acting as agents or subcontractors to CLICK-WAY COURIER or not) into whose possession or custody the Goods may pass, or subject to whose authority they may at any time be.
25. BINDING AGREEMENT
25.1 These Terms and Conditions will only be deemed to constitute an agreement between CLICK-WAY COURIER and the Customer when accepted and signed by both parties.
25.2 Any order by the Customer only becomes final and binding on receipt and acceptance of such order by CLICK-WAY COURIER.
The Customer's signatory hereby binds himself/herself in his/her personal capacity in favour of CLICK-WAY COURIER as surety for, and co-principal debtor with, the Customer for the due performance by the Customer of all of its obligations to CLICK-WAY COURIER in terms hereof. Such signatory hereby further waives the benefit of the legal exceptions of excussion, division, cession of actions and non causa debiti and declares that he/she knows and understands the meaning and effect of such renunciation.
27.1 If any provision of these Terms and Conditions is unenforceable, then CLICK-WAY COURIER shall be entitled to elect (which election may be made at any time) that such provision shall be severed from the remaining provisions of these Terms and Conditions which shall not be affected and shall remain of full force and effect.
27.2 No variation of these Terms and Conditions shall be binding on CLICK-WAY COURIER unless embodied in a written document signed by a duly authorised director of CLICK-WAY COURIER.
27.3 No extension of time or waiver or relaxation of any of the Terms and Conditions shall operate as an estoppel against any party, nor shall it operate so as to preclude such party thereafter from exercising its rights strictly in accordance with these Terms and Conditions.
The contents of the CLICK-WAY COURIER Website, including any software, icons, text, links, graphics, images, sound clips, trade names, logos, trademarks and service marks are protected by law, including but not limited to copyright, patent and trade mark law, and remain the property of CLICK-WAY COURIER. Any unauthorised use of the contents, information or materials on the CLICK-WAY COURIER Website is prohibited.
29. REGISTRATION AND USE OF THE WEBSITE
29.1 To register as a user, the Customer must provide a unique username and password and provide certain information and personal details to CLICK-WAY COURIER. This does not apply to one-time users of the website.
29.2 The Customer agree and warrant that their username and password shall: