Frequently Asked Questions
Collections will only take place on business days (Monday - Friday, excluding public holidays). If your parcel collection is booked before 14h00 on a business day, it can be collected on the same day, or the following business day depending on what you choose. If the parcel collection is booked after 14h00, the parcel will be collected the following business day.
Domestic: Deliveries will only take place on business days (Monday - Friday, excluding public holidays). The delivery is dependent on the destination and service type you have selected. If Overnight was selected, delivery will take place the following business day, to all main centres. If you selected Economy Road, delivery may take up to 72 business hours. Regional area deliveries, regardless of service type, may also take up to 72 business hours depending on when the area is serviced.
International: Priority Parcel Express - This is for sending parcels, Priority Document Express - This is for sending loose documents only
All destinations within a 50km radius from each of the following areas is usually considered a main centre: Johannesburg, Pretoria, Polokwane, Rustenburg, Nelspruit, Vaal Triangle, Kimberley, Bloemfontein, Cape Town, George, Port Elizabeth, East London, Durban, Pietermaritzburg, Stellenbosch and Richards Bay. Any areas outside of a 50km radius from a main centre is considered a regional area. Delivery to a regional area may take longer depending on service frequency.
As your shipment will move by air and or road, certain items are not allowed to be shipped. In accordance with regulations from the South African Civil Aviation Authority and the Department of Transport, we apply stringent screening methods on all shipments, to ensure the safety of our agents and the general public.

These are all Liquids, Food, Explosives, Flammable Solids (matches, certain batteries), Radioactive Materials, Illegal Substances, Flammable Gas (gas cylinders, lighter fuel, aerosols), Oxidising Substances (chlorine, peroxide), Corrosives (instruments containing mercury, acids), Flammable Liquids (paint, petrol, thinners), Poisons (pesticides). For security reasons we do not recommend sending gold or silver bullion, coins, cyanides, precipitates or any form of gold or silver ore, platinum and other metals, precious and semi-precious stones including commercial carbons or industrial diamonds, jewellery, currency (paper or coin) of any nationality, securities, stocks, bonds, un-cancelled postage or revenue stamps, blank or endorsed bank cashier’s cheques, money orders or travellers cheques, livestock or plants, framed pictures or framed commodities, cellphones or cellphone commodities, batteries and arms and ammunition.
A waybill is a legally binding digital document between the sender, receiver and Aramex Click-Way couriers which must be signed digitally by the receiver upon delivery. After completing your order on the Click-Way website, a waybill will be automatically generated containing the sender and receiver details, which you completed. The waybill has a unique number above the sender details, which is the primary reference used to track your shipment. Your digital waybill will be received via email.
Upon collection the courier will provide a Aramex Click-Way plastic sleeve to place your order in. This sleeve (dimensions 45cm x 35cm when flat packed) is sometimes referred to as a “Flyer Bag”. Your shipment needs to fit inside this plastic sleeve and be properly packaged prior to collection to be shipped. If the item does not fit in the sleeve, the sender must sufficiently repackage the shipment. A document protector will then be stuck to the outside of your securely packaged shipment in which the waybill must be placed.
No, you are not required to print a physical copy of the waybill. All your sender needs is the digital waybill to present to courier upon collection.
You are responsible for sufficient packaging of the shipment. It should be packaged in such a way that it is protected against damage that may occur with normal handling procedures. The plastic Aramex Click-Way Sleeve adds additional protection against water and should be securely sealed. The courier has the right to reject any shipment that is not sufficiently packaged. As rule of thumb, your package should be able to withstand a drop from a height of one meter without being damaged.
Correct postal codes are vital to our business and the successful routing of your parcel. You can simply type the suburb in the designated fields provided on the home page. Pick the correct suburb from the drop down options provided and the postal code will populate automatically. As SA has a number of suburbs with the same names across the country, please ensure you select the right city and province to avoid any delays.

Currently this service is available for domestic and international shipments to 142 international countries.

Albania Algeria Andorra Angola Argentina
Armenia Australia Austria Azerbaijan Bahamas
Bahrain Bangladesh Belgium Belize Benin
Bermuda Bolivia Bosnia and Herzegovina Botswana Brazil
Bulgaria Burkina Faso Cambodia Cameroon Canada
Cayman IS Chile China Colombia Congo
Costa Rica Croatia Cyprus Czech Republic Dem Republic of the Congo
Denmark Djibouti Dominican Republic Ecuador Estonia
Ethiopia Finland France Gabon Gambia
Georgia Germany Ghana Gibraltar Greece
Guinea Honduras Hong Kong Hungary Iceland
India Indonesia Iraq Ireland Isle of Man
Israel Italy Ivory Coast Jamaica Japan
Jordan Kazakhstan Kenya Korea South Kuwait
Kyrgyzstan Latvia Lebanon Lesotho Liberia
Libya Liechtenstein Lithuania Luxembourg Macau
Madagascar Malawi Malaysia Maldives Mali
Malta Mauritius Mexico Moldova Monaco
Morocco Mozambique Myanmar Namibia Nepal
Netherlands New Zealand Nigeria Norway Oman
Pakistan Palestine Panama Paraguay Peru
Philippines Poland Portugal Puerto Rico Qatar
Reunion IS Romania Rwanda Saudi Arabia Senegal
Serbia Seychelles Singapore Slovakia Slovenia
Spain Sri Lanka Sudan Swaziland Sweden
Switzerland Taiwan Tanzania Thailand Trinidad and Tobago
Tunisia Turkey Uganda Ukraine United Arab Emirates
United Kingdom United States Uruguay Vietnam Virgin Islands
Zambia Zimbabwe

We are not able to deliver to postal addresses. Aramex Click-Way is a door-to-door service; therefore your parcel will be delivered to a door and requires a signature as proof of delivery from a person.
One of our trusted courier partners will collect your parcel once your order has been confirmed and payment received. The shipment will then move through the courier network and be delivered within the time frame of the service type you have selected.
Yes. Your waybill number, printed clearly on the waybill, is your reference for tracking purposes. Enter your waybill number in the tracking field provided on the home page. Online tracking of your parcel is available shortly after your shipment has been collected from the sender.
Yes. Your shipment is never left unattended and will be delivered by hand to the receiver. A uniformed courier partner will also require a signature from the receiver before handing over the parcel.
You can insure your shipment up to a maximum commercial value of R 5 000 (ZAR). Please ensure you select the insurance button upon order placement in order to calculate your insurance premium. If not selected, your parcel won't be insured, and Aramex Click-Way will not be held liable.
You can still place the order on the system even though you are the receiver of the parcel. Simply ensure that you email the PDF copy of the waybill to the sender in order to print and attach to the parcel.
No, Click-way Couiers make use of delivery agents to collect and deliver parcels. Your driver should have Click-way Couries plastic sleeves (refer to point 6) for your parcel when collected.
Unfortunately, at present, this service is only available for weekday collections or delivery. If you book a collection on a weekend it will only be collected the next business day.
Yes. There is a limit of 3 pieces per waybill from the same collection point. If you have more than three pieces from one collection point, an additional order will need to be completed on the website.

If you wish to collect from multiple addresses, select the '+ Shipment' button after completing your first shipment, before payment (Each shipment will have its own waybill).
The sender will be the person from whom the parcel is collected. The receiver is the person who the parcel is destined for at the delivery address.
The sender must ensure that the digital Aramex Click-Way waybill is readily available upon courier arrival. No need to print the waybill. The courier will scan your digital waybill received via email and link your waybill information to your shipment.
No, unfortunately not. Click-Way is a prepaid courier service and does not offer a COD (Cash On Delivery) option at present. Payment must be completed before the order process is finalized.
Once payment is received the order is confirmed and pick-up is booked. However, should you wish to cancel your order for whatever reason, you may reach out to us on the live chat forum. Refunds are processed manually.
Aramex Click-Way is a completely online courier platform and we make use of sophisticated bot technology to guide you through the entire order process. We are confident that our support software can guide you electronically, however, should you need additional assistance from a human you can simply send us a live chat message. The support team is available Monday to Friday, 8am-5pm.
Domestic service: Shipments do not go through any international customs. However, South African VAT of 15% will always apply.
International service: In terms of Express shipments all duties, taxes and customs fees applied by the country of destination, will be is for the customer’s (receiver) cost in that country.
The HS code is a minimum of six digits and is used internationally to clearly identify and declare the specific commodity being shipped. Customers who are not familiar with the HS codes for their specific products can access the following website for more details: As of 1 March 2023 it is an mandatory requirement that all non-document shipments destined to the European Union has a clear HS stated on the commercial invoice or each product. Different products will have different HS codes so in the event that you are shipping different products it is recommended that you state the HS code next to each product on the invoice.
As of 1 March 2023, the European Union’s Import Control System (ICS2) for all goods entering the EU by air, will enforce new regulations that requires the collection specific data prior to the arrival of shipments. The data required includes some items that customers are already sharing on commercial invoices such as, full shipper and consignee addresses and names, as well full and clear description of goods. There is however some additional information required under the new regulations, on all non-document shipments. First of which is the HS (Harmonized System) Code, which must be stated clearly on the commercial invoice by the shipper at time of creating the shipment. The HS code is a minimum of six digits and is used to clearly identify and declare the commodity being shipped. We recommend that customers who are not familiar with the HS codes for their specific products refers to in order to look up the code for their specific product. Should multiple products be shipped it is a requirement that the HS code for each product is listed on the commercial invoice. The second additional requirement is the EORI (Economic Operators Registration and Identification) number when shipping goods to registered companies within the EU. This number must be clearly stated under the consignee details on the commercial invoice. Shippers are strongly advised to request the correct number from the consignee when shipping to any registered business in the EU.